Terms of Service
This Agreement, which governs the terms and conditions of the use of Blue Ridge Bins services, is between you (“Customer”) as an authorized user of such services, and Blue Ridge Bins (“Company”).
This Agreement, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by Blue Ridge Bins (collectively, the “Agreement”), constitutes the entire agreement between Blue Ridge Bins and you regarding the Bin Cleaning Service. By using the service, you confirm your acceptance of and agree to be bound by this Agreement.
Providing mobile trash bin sanitation service and power washing to homes and businesses, Blue Ridge Bins handles both residential and commercial trash containers.
II. Customer Responsibilities
When the Customer registers for service, Customer agrees and accepts Company's terms of service. In order for Company to provide its services, Customer abides by the following conditions:
Customer will enroll in one of three service options – monthly, quarterly, or one-time. A minimum of three quarterly or monthly services are contracted for and will be billed for if the customer opts to cancel service early. No minimum service is required for a one-time service arrangement.
Trash bins must be readily available for service. Bins are to be located at the curb (unless special arrangements have been made – the Company needs to be notified of these arrangements in advance).
If Customer will not be available for a scheduled cleaning it is his/her responsibility to contact Company and notify them of the absence no later than 9:00 PM the night preceding service.
Trash bins must be empty in order to be serviced. Occasions where trash haulers may not have properly emptied the bins, the following applies to receive our service:
All trash in bins MUST be bagged and tied.
All trash bin(s) must be free of un-bagged animal waste and fecal material.
All trash bin(s) must be free of chemicals, paint, glue or other adhesive, or hazardous waste of any kind.
All trash bin(s) must be free of building materials, e.g. plaster, stucco, or concrete.
Other waste products, such as leaves, branches, etc., must be bagged and tied.
Company is a bin sanitation company, not a bin detailing service. Paint, oil, grease, etc. are sometimes extremely difficult, if not impossible, to remove. The Company is NOT responsible for the condition of such bins after cleaning.
If Company arrives to perform service(s) and the above conditions are not met, the service will not be completed; however, Customer remains responsible for payment. Should the truck and crew arrive at a location without being notified that the bins are not ready, the service fee is applied for the stop.
Company truck covers roughly 700 square miles of territory Sullivan County= 430 sq miles), and rescheduling flexibility is extremely limited. Monthly customers may not request a reschedule; Quarterly customers only once per year, following the requirements listed under "VI. Charges".
Customer may request additional cleanings, but depending whether our cleaners are scheduled in the area will affect the pricing structure. If a request takes our cleaners outside of the scheduled zone on any given day, it is billed as an ‘ASAP/special cleaning’ visit. Cost for this special service is the original cleaning fee plus $40 for the rush order. If it is on a day the cleaners are already in that zone, it will be charged as a simple additional cleaning. Cost will be the original cleaning price plus $10 for the order.
Customers located out of the 'Primary Service Area' will be charged an additional 'distance fee'. See 'Service Areas' page for descriptions of fees and locations we will clean.
Service is scheduled monthly or quarterly for each of the Company's service zones. In order to meet logistical and scheduling needs, the Company is in each service zone no more than once per month. Service zones cannot be visited on a weekly or biweekly basis. Company makes every attempt to schedule services the day after the normal garbage pick-up day.
III. Company Responsibilities
If Company fails to provide service(s) on the scheduled day of service, Company will compensate Customer by arranging for the service to be performed on the next possible neighborhood visit. If a reschedule is not practical or possible Customer will receive a free credit for the missed service. In the case of inclement weather that prohibits Company from operating on any given day, a notice will be sent to Customer as soon as is possible. A reschedule date will be set and communicated to Customer.
IV. Modifications to Customer Agreement
Company may amend this Agreement at any time by (a) posting a revised Customer Agreement at www.spotlessbins.com, and/or (b) mailing or sending information regarding the amendment to the email address you provided to the Company. We welcome all inquiries, questions, and comments regarding any changes made to the agreement from our clients. Our goal is to always serve Customers to the best of our ability and any changes to the agreement would be solely made for the betterment of the service program.
V. Modifications to Service
Company reserves the right to modify the delivery of service for the betterment of Customers and the overall success of the service program.
Customer agrees to pay all charges for the utilization of the service(s) for the selected package. Company reserves the right to change prices or institute new charges for access to, or use of, the service. Continued use of the service constitutes Customer's acceptance of said changes.
All payments are automatic.
Payment to Company is automatically charged to the Customer’s credit or debit card. Should payment not be received as scheduled, Customer agrees to pay all amounts due upon demand by the Company.
All payments are due upon completion of scheduled service stops.
A service fee will be imposed if bins are not ready for service and Company has not been properly notified in advance.
Reminders are sent before each service. A response via email is necessary when the bins are not ready for service.
If an account is 30 days past due, a hold will be placed on Customer's account the until billing is reconciled and the account is brought into good standing.
A current credit or debit card MUST be put on file to lift the hold.
A $25 late fee will apply if payment is later than 60 days past due.
The Company's sole source of income is through service fees, and cannot operate without them.
After 90 days of past due non-payment, the account will be deemed delinquent.
Delinquent accounts will be suspended and no further cleanings scheduled until the account has been brought back into good standing and all debts have been paid in full.
A final correspondence and a 'letter of demand' will be sent to the Customer.
All information regarding the debt will be turned over to collections. All service and legal fees incurred in the process of debt collection will be the sole responsibility of the Customer
Surcharges - fuel surcharges may be added at any time, not to exceed 10% of the service cost.
These are meant to be only temporary measures to help our vehicles function in order to complete our scheduled jobs.
Should a regular Customer give Company a referral to any individual who registers for a subscription service (one-time services do not apply), Company will provide one (1) free cleaning service to the regular Customer as a gesture of appreciation.
VII. Default Payments
Declined credit/debit cards require a fee of $25 and deposit of a current credit/debit card into account to bring the account into good standing.
Company further reserves the right to suspend or terminate Customer's service without notice upon rejection of any credit or debit card charges, or if Customer’s card issuer (or its agent or affiliate) seeks return of payments previously made to Company where Company believes Customer is liable for charges.
Such rights are in addition to and not in lieu of any other legal rights or remedies available to the Company. Termination of service is the very last step of non-payment and will be avoided if possible.
VIII. Continuity of Service
The credit or debit card used to establish Customer’s account will be automatically processed, in accordance with Customer’s payment choice, the month prior to Customer’s last paid service. Spotless Bins will notify the Customer of any rate changes. Customer must notify Spotless Bins before any changes to the Customer’s credit or debit card or if the Customer decides not to continue with the service.
IX. Cancellation of Service
Once Customer has received and paid for their required subscription service minimum cleanings, a service plan may be canceled with no further obligation. It is Customer's responsibility to contact Company to cancel the account. If not done properly, fees will continue to accrue until resolved.
Should Customer notify Company of account cancellation, all remaining payments due will be billed and balances immediately collected.
X. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Tennessee and Virginia. Customer irrevocably submits to the exclusive jurisdiction of the courts in each state or location.